Withdrawal and Refund Policy

Last updated: 6 July 2025

Right of Withdrawal

In accordance with French consumer protection law (Articles L221-18 et seq. of the French Consumer Code), consumer clients have a 14-day period from the date of order to exercise their right of withdrawal, provided the service has not yet commenced.

The right of withdrawal does not apply to:

• Digital services that have already been activated with the client’s consent,
• Services that have begun or been completed before the end of the legal withdrawal period,
• Custom or personalised services (e.g. bespoke development, security audits).

Refunds

Refund requests must be sent by email to contact@agansecurity.fr, along with the order confirmation or proof of payment.

A refund may be granted in the following cases:

• Duplicate payment,
• Clear and proven error by the service provider,
• Failure to deliver the service without valid justification.

Outside of these cases, no refund shall be due for services already started or delivered, unless otherwise stipulated by contract.

Contact

For any request related to withdrawal or refund, please contact us at:
contact@agansecurity.fr